IT Helpdesk | Gravityhelpdesk.com

Adopt These New Year’s IT Helpdesk Resolutions

Nisarg Naik

Dec 31, 20222 min read

Adopt These New Year’s IT Helpdesk Resolutions

As 2023 approaches, you may want to prepare some New Year’s Resolutions to help you boost your health, relationships, or business...

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How an Outsourced Helpdesk Can Give Your Business a Merrier Christmas

Nisarg Naik

Dec 31, 20222 min read

How an Outsourced Helpdesk Can Give Your Business a Merrier Christmas

Whether you celebrate Christmas, Hanukkah, Kwanzaa, Festivus, the Winter Solstice, or simply a welcome vacation, there’s no dodging...

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The Problem With Retaining Senior IT Workers and Shedding Lower-Level Ones

Nisarg Naik

Dec 31, 20222 min read

The Problem With Retaining Senior IT Workers and Shedding Lower-Level Ones

When times get tough, businesses tighten their belts – as you may have noticed from the recent large-scale tech layoffs by Amazon,...

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Smart Tips for Selecting a New Outsourced Helpdesk Service

Nisarg Naik

Dec 31, 20222 min read

Smart Tips for Selecting a New Outsourced Helpdesk Service

The time has come. You’ve decided that your IT department desperately needs some outside aid from an outsourced IT helpdesk service...

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Don’t Fall for These Outsourced Helpdesk Myths

Nisarg Naik

Dec 2, 20222 min read

Don’t Fall for These Outsourced Helpdesk Myths

You may already know your IT department is falling behind. You can see the help tickets piling up, the end user complaints, the fatigue...

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Nisarg Naik

Nov 26, 20222 min read

Embrace these Helpdesk Tech Trends

If your IT department receives a steady stream of helpdesk tickets, you understand the importance of optimizing your tools and processes....

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As Businesses Buy More Software, Is Your SaaS Helpdesk Ready?

Nisarg Naik

Nov 9, 20222 min read

As Businesses Buy More Software, Is Your SaaS Helpdesk Ready?

Even in a recession, some industries continue to enjoy steady or even increased profits. If you sell software as a Service (SaaS), then...

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Halloween Is Spooky Enough Without These Helpdesk Horrors

Nisarg Naik

Oct 24, 20222 min read

Halloween Is Spooky Enough Without These Helpdesk Horrors

Halloween can take many forms. Kids may view it as a time to dress up in fun costumes and team up with their friends in search of free...

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How IT Helpdesks Deal With Users’ Malware Threats

Nisarg Naik

Oct 18, 20222 min read

How IT Helpdesks Deal With Users’ Malware Threats

Few words can turn an IT tech’s hair prematurely gray faster than “malware.” Viruses, trojans, ransomware attacks, and other malicious...

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More Common Trouble Calls and Their Possible Solutions

Nisarg Naik

Sep 26, 20222 min read

More Common Trouble Calls and Their Possible Solutions

In the past we’ve examined typical helpdesk trouble calls, from common low-level problems such as the Blue Screen of Death to the...

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How Outsourced IT Helpdesk Services Can Help You Grow Your Business

Nisarg Naik

Sep 14, 20222 min read

How Outsourced IT Helpdesk Services Can Help You Grow Your Business

If you own a business, you probably have big dreams. Maybe you plan to spread out across the globe, or maybe you’d rather just build your...

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Planning a Big IT Project? Outsource Your Helpdesk Now

Nisarg Naik

Jul 28, 20222 min read

Planning a Big IT Project? Outsource Your Helpdesk Now

Businesses can experience some big transitions from time to time – and when they do, their IT departments often find themselves in the...

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Do Your Techs Need a Vacation? Outsourcing Can Make It Happen

Nisarg Naik

Jul 20, 20222 min read

Do Your Techs Need a Vacation? Outsourcing Can Make It Happen

Everybody needs a vacation now and then. No matter what you do for a living, no matter what time of year it is, the occasional rest can...

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Nisarg Naik

Jul 8, 20222 min read

More Hilarious Helpdesk Stories

Between summer heat waves and the sheer craziness of modern life, you may need a mental break from worry and frustration. So share a...

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Practical Benefits of Outsourcing Your IT Helpdesk

Nisarg Naik

Jun 20, 20222 min read

Practical Benefits of Outsourcing Your IT Helpdesk

You may already understand that an outsourced helpdesk provider can help your IT department offer higher standards of customer...

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Level 0: DIY Problem-Solving Services and Strategies

Nisarg Naik

Jun 15, 20222 min read

Level 0: DIY Problem-Solving Services and Strategies

Have you ever gotten the customer service or troubleshooting help you needed through a handy chat box, FAQ page, social media link, or...

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Pathways to Solutions: A Typical Help Ticket Journey

Nisarg Naik

Jun 7, 20222 min read

Pathways to Solutions: A Typical Help Ticket Journey

Do you sometimes feel as if your IT helpdesk processes lack any rhyme or reason? Small businesses that create their own help desk...

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Don’t Let These Hassles Sabotage Your Helpdesk Efficiency

Nisarg Naik

Jun 7, 20222 min read

Don’t Let These Hassles Sabotage Your Helpdesk Efficiency

Efficiency and productivity are magic words in any industry – and, of course, in the technical services that support those industries....

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Save Money With a “Shift-Left” Approach to Helpdesk Requests

Nisarg Naik

May 24, 20222 min read

Save Money With a “Shift-Left” Approach to Helpdesk Requests

If someone in your company has asked you for your opinion of adopting a shift-left IT helpdesk strategy, you may have no idea what...

7 views0 comments

Nisarg Naik

May 18, 20222 min read

Common Low-Level IT Helpdesk Issues

An IT department must stand ready to tackle all kinds of challenges. Your team might need to replace failed hardware, fix a broken...

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