Nisarg Naik
Planning a Big IT Project? Outsource Your Helpdesk Now
Businesses can experience some big transitions from time to time – and when they do, their IT departments often find themselves in the...
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Nisarg Naik
- Jul 20
- 2 min
Do Your Techs Need a Vacation? Outsourcing Can Make It Happen
Everybody needs a vacation now and then. No matter what you do for a living, no matter what time of year it is, the occasional rest can...
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Nisarg Naik
- Jul 12
- 2 min
As Inflation Rises, Curb Costs by Outsourcing Your Helpdesk
Inflation seems to be the word of the day. The U.S. is currently experiencing its worst struggle with inflation in four decades. Prices...
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Nisarg Naik
- Jul 8
- 2 min
More Hilarious Helpdesk Stories
Between summer heat waves and the sheer craziness of modern life, you may need a mental break from worry and frustration. So share a...
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Nisarg Naik
- Jun 20
- 2 min
Practical Benefits of Outsourcing Your IT Helpdesk
You may already understand that an outsourced helpdesk provider can help your IT department offer higher standards of customer...
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Nisarg Naik
- Jun 15
- 2 min
Level 0: DIY Problem-Solving Services and Strategies
Have you ever gotten the customer service or troubleshooting help you needed through a handy chat box, FAQ page, social media link, or...
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Nisarg Naik
- Jun 7
- 2 min
Pathways to Solutions: A Typical Help Ticket Journey
Do you sometimes feel as if your IT helpdesk processes lack any rhyme or reason? Small businesses that create their own help desk...
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Nisarg Naik
- Jun 7
- 2 min
Don’t Let These Hassles Sabotage Your Helpdesk Efficiency
Efficiency and productivity are magic words in any industry – and, of course, in the technical services that support those industries....
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Nisarg Naik
- May 24
- 2 min
Save Money With a “Shift-Left” Approach to Helpdesk Requests
If someone in your company has asked you for your opinion of adopting a shift-left IT helpdesk strategy, you may have no idea what...
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Nisarg Naik
- May 18
- 2 min
Common Low-Level IT Helpdesk Issues
An IT department must stand ready to tackle all kinds of challenges. Your team might need to replace failed hardware, fix a broken...
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Nisarg Naik
- May 10
- 2 min
What Happens When Your Helpdesk Accountability Stumbles?
Your in-house IT crew works hard and tries its best to resolve a wide range of help requests, from those minor, low-level issues that...
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Nisarg Naik
- May 10
- 2 min
The Value of Smart Help Ticket Escalation
Different kinds of IT helpdesk issues require different amounts of time, knowledge, and skill to resolve. If users can’t DIY the problem...
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Nisarg Naik
- Apr 26
- 2 min
Telltale Signs That Your IT Team Is Overstressed
No matter how dedicated and skilled your IT people are, stress can and will degrade worker performance, especially in jobs that require...
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Nisarg Naik
- Apr 19
- 2 min
3 Ways an Outsourced IT Helpdesk Maximizes Your Technology ROI
Few acronyms mean more to any money-making enterprise than those three magic letters ROI, or return on investment. Since technology...
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Nisarg Naik
- Apr 11
- 2 min
Potential Tax Advantages of Outsourcing Your IT Helpdesk
Tax time is always on everyone’s minds in April, of course. But as a business owner, you have to think about your organization’s taxes...
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Nisarg Naik
- Apr 6
- 2 min
April Fool’s Day Is Over, So Relax With These Humorous Helpdesk Stories
April Fools’ Day can be either a big laugh or a major pain, depending on whether the joke’s on you or on someone else. In the world of IT...
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Nisarg Naik
- Mar 28
- 2 min
Shaking the Bugs Out: How an Outsourced IT Helpdesk Can Help You Survive Your Software Launch
You did everything you could to ensure the smoothest possible launch of your latest software product or SaaS feature. You did all the...
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Nisarg Naik
- Mar 23
- 2 min
Work From Home and Outsourced IT Helpdesks: A Productive Combination
As the current COVID threat starts to recede, should you expect a return to “business as usual,” with employees returning to...
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Nisarg Naik
- Mar 17
- 2 min
Want to Ease Your IT Management Burden? Outsource Some of That Work
Remember when your successful enterprise started out as a little mom-and-pop kind of business? Your staff and profits might have been...
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Nisarg Naik
- Mar 9
- 2 min
Why Your International Enterprise Needs an Outsourced IT Helpdesk
These days, the world is your workplace, or at least it can be. Global communications and Internet connectivity have turned geographic...
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