Businesses can experience some big transitions from time to time – and when they do, their IT departments often find themselves in the thick of those transitions. Are you facing a total reorganization, expansion, or remodeling of your facility? Do you plan on adding an explosion of new talent to your ranks, with the accompanying need for new workstations and connectivity? Are you opening new branch locations that will need their own IT setups? Has your business finally graduated from “mom and pop” status to a large-scale enterprise? If so, your technicians are about to get very, very busy – and that’s bad news if they’re also responsible for handling everyday help tickets.
No matter how massive the shakeup at your organization, your workers will continue to need assistance with annoying technical issues that stall their productivity. An employee who needs to get work done doesn’t necessarily care that your IT department is up to its neck in strategic planning, hardware selection, and network installation. All those aggrieved workers know is that they can’t work until you come to their rescue. Meanwhile, your distracted technicians may fall short in the level of helpdesk service they can provide, resulting in incomplete help tickets, unhappy employees (or SaaS clients), and possibly even sloppy work on that all-important project they need to address.
You can’t afford to let the quality of your helpdesk services slip, nor can you allow your big technical transition or expansion to suffer. That’s why now is the ideal time to bring Gravity Helpdesk onboard. Our experienced helpdesk specialists can manage those low-level but time-consuming help requests while your senior staff works on building out the next great leap forward for your company. Contact us today, and let’s free up your resident geniuses to mastermind your imminent technical project properly!!