Nisarg NaikJun 72 minPathways to Solutions: A Typical Help Ticket JourneyDo you sometimes feel as if your IT helpdesk processes lack any rhyme or reason? Small businesses that create their own help desk...
Nisarg NaikMay 182 minCommon Low-Level IT Helpdesk IssuesAn IT department must stand ready to tackle all kinds of challenges. Your team might need to replace failed hardware, fix a broken...
Nisarg NaikMay 102 minWhat Happens When Your Helpdesk Accountability Stumbles?Your in-house IT crew works hard and tries its best to resolve a wide range of help requests, from those minor, low-level issues that...
Nisarg NaikApr 122 minPotential Tax Advantages of Outsourcing Your IT HelpdeskTax time is always on everyone’s minds in April, of course. But as a business owner, you have to think about your organization’s taxes...
Nisarg NaikJan 122 minThe Rising Cost of In-House IT Workers (and What You Can Do About It)In case you hadn’t noticed, the IT job market has surged to new peaks lately. The Bureau of Labor Statistics reports that IT workers can...
Nisarg NaikJan 62 minHow Much Would That In-House IT Hire Actually Cost You?Employee turnover happens all the time in all kinds of industries, including IT. But before you fire up the recruiting engine and work...
Nisarg NaikDec 21, 20212 minThe IT Helpdesk Hierarchy: Key Players and Their RolesAs the old saying goes, sometimes you can’t tell the players without a program. In the case of IT helpdesk support, it means that...
Nisarg NaikDec 8, 20212 minHere Come the Winter Vacation Requests: Can You Staff Your IT Helpdesk Adequately?Winter means winter holidays such as Christmas, Hanukkah, and New Year’s Day -- but in reality, these holidays are more likely to blend...
Nisarg NaikNov 30, 20212 minU.S. Versus Philippines Attrition/Turnover Rates and Your Outsourced IT Helpdesk Previously, we noted that the loss of a few key technicians can hobble your IT helpdesk capabilities if you’ve centered your entire processe
Nisarg NaikOct 12, 20212 minState of the Helpdesk, Part 1: Evaluating Your Helpdesk EfficiencyIf you’ve been in business for any length of time, you’ve undoubtedly picked up a few problem-solving skills and insights. Of course, the...
Nisarg NaikSep 28, 20212 minIT Helpdesk Services Maintain State-of-the-Art Technologies (So You Don’t Have To)Do you know the expression, “The cobbler’s children have no shoes?” It refers to someone who provides customers with the benefit of his skil