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  • Writer's pictureNisarg Naik

Need Geo-Redundancy for Your Helpdesk Operations in Case of an Emergency?

If you follow the mass media at all, you already know about the wave of disaster known as Hurricane Ida. When Ida swept through Louisiana on its path up the East Coast, it caused billions of dollars in damages, flooded countless homes and commercial facilities, and generally brought everything in its vicinity screeching to a halt.

You may not live or work anywhere near a hurricane zone, but wherever you’ve chosen to base your business probably gets its share of extreme weather from time to time. Whether your part of the U.S. commonly endures hurricanes, floods, tornadoes, freezes, or devastating electrical storms, you need to think about how well your IT department would continue to function in a natural disaster. And then there are those non-natural disasters to consider. A ransomware attack, fire, or burglary could leave you without the tools or data you need to respond to helpdesk tickets. You can restore data if you’ve taken intelligent backup measures, but in an emergency that includes hardware damage or lost connectivity, that restoration could take a long time.

However, you could still have one corner of your IT functionality up and running even when your own facility has fallen prey to disaster: your helpdesk. When you outsource your IT helpdesk functions, the resulting geo-redundancy means that many low-level tech issues will continue to get handled while you’re putting the pieces back together at your local site -- with no loss of day-to-day quality in the handling of those tickets. Once you’ve restored normal function within your in-house IT department, you’ll be glad your team didn’t fall behind in these uncomplicated but essential tasks.

Don’t wait until the next disaster to put the principle of geo-redundancy into play. Contact our team at Gravity Helpdesk so we can help you keep the productivity flowing!

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