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  • Writer's pictureNisarg Naik

Work From Home and Outsourced IT Helpdesks: A Productive Combination

As the current COVID threat starts to recede, should you expect a return to “business as usual,” with employees returning to brick-and-mortar workplaces en masse? Don’t be so sure. The work-from-home (WFH) model has gained a serious foothold in today’s working world, with many employees and employers discovering the advantages of this particular way of maintaining productivity. Many other individuals who lost their jobs during the pandemic have launched their own WFH businesses. If you plan on retaining a WFH standard or option in your business plan, you should also give serious thought to the many benefits of adding an outsourced IT helpdesk to that plan. Here’s why.

WFH employees don’t always work 9 to 5. Productive work can occur at any time of day or night, a fact that many early risers and night owls love. However, your own facility isn’t likely to offer assistance for those help requests that come in at 3 a.m. That’s when it’s so valuable to use a 24-hour offshore helpdesk team who can iron out many common problems before you’ve even opened the doors and turned on the coffeemaker in your facility.

WFH employees introduce security risks. Working from home typically means working from one’s own computer – and that can spell extra security headaches for your in-house IT department. An outsourced helpdesk can answer questions such as “Does this email look legit” and “Should I use this password?” while your own team tackles other security concerns.

Your WFH software business needs top-class helpdesk support. Just because you created your software development business to run out of your home, that’s no reason to assume that you can’t implement affordable yet professional helpdesk support, instead of struggling to handle help tickets all by yourself or going broke hiring an expensive local team. Contact Gravity Helpdesk and see for yourself!

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