Nisarg Naik
How IT Helpdesks Deal With Users’ Malware Threats
Few words can turn an IT tech’s hair prematurely gray faster than “malware.” Viruses, trojans, ransomware attacks, and other malicious...
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Nisarg Naik
Sep 26, 20222 min read
More Common Trouble Calls and Their Possible Solutions
In the past we’ve examined typical helpdesk trouble calls, from common low-level problems such as the Blue Screen of Death to the...
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Nisarg Naik
Jun 15, 20222 min read
Level 0: DIY Problem-Solving Services and Strategies
Have you ever gotten the customer service or troubleshooting help you needed through a handy chat box, FAQ page, social media link, or...
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Nisarg Naik
Apr 26, 20222 min read
Telltale Signs That Your IT Team Is Overstressed
No matter how dedicated and skilled your IT people are, stress can and will degrade worker performance, especially in jobs that require...
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Nisarg Naik
Apr 19, 20222 min read
3 Ways an Outsourced IT Helpdesk Maximizes Your Technology ROI
Few acronyms mean more to any money-making enterprise than those three magic letters ROI, or return on investment. Since technology...
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Nisarg Naik
Nov 3, 20212 min read
Data Revealing the threat of cybercrime
The global cyber threat continues to evolve at a rapid pace, with a rising number of data breaches each year. A report by Risk Based...
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