Nisarg NaikOct 18, 20222 minHow IT Helpdesks Deal With Users’ Malware ThreatsFew words can turn an IT tech’s hair prematurely gray faster than “malware.” Viruses, trojans, ransomware attacks, and other malicious...
Nisarg NaikSep 26, 20222 minMore Common Trouble Calls and Their Possible SolutionsIn the past we’ve examined typical helpdesk trouble calls, from common low-level problems such as the Blue Screen of Death to the...
Nisarg NaikJun 15, 20222 minLevel 0: DIY Problem-Solving Services and StrategiesHave you ever gotten the customer service or troubleshooting help you needed through a handy chat box, FAQ page, social media link, or...
Nisarg NaikApr 26, 20222 minTelltale Signs That Your IT Team Is OverstressedNo matter how dedicated and skilled your IT people are, stress can and will degrade worker performance, especially in jobs that require...